August 20, 2026 Webinar: Frequently Asked Questions

01:30 – What does "validation" mean, and what does it mean for a purchase to be "validated"?​

2:00 – What is the difference between "claim units" and "unvalidated purchase units" shown in the module?

3:30 – How far back does purchase and claims data go in the Purchase Validation module — since the start of the policy, or year-to-date?

4:10 – Is there a way to see the date or month a specific unvalidated purchase was made?​

06:30 – Is purchase and claims data updated in real time in the Purchase Validation module?​

07:00 – Does a purchase have to precede a dispense or vis versa in order for the claim submission to successfully validate the purchase? ​

08:00 – Are all manufacturers eventually moving to the new Purchase Validation model, or can they choose to remain on the Submission Balances model? ​

08:20 – If a manufacturer's data moved from Submission Balances to Purchase Validation, where do I now find it? ​

08:50 – Where does ESP get the NPIs, DEAs, and other identifiers shown under a pharmacy or pharmacy group?​

09:00 – I see an unfamiliar address or identifier listed under Manage Identifiers — where would that have come from?​

10:30 – We found an identifier under "unassigned" that we believe actually belongs to our wholesaler(based on matching it to an invoice) rather than to any of our pharmacies. What should we do with it?​

11:30 – In general, how are incorrectly assigned pharmacies or identifiers corrected — is it self-service, or do we need to submit a ticket to 340B ESP?​

15:00 – Why is a specific pharmacy showing "At Risk" even though it has zero unvalidated purchases of its own?

16:15 – Why are my pharmacies showing At Risk, and how do I resolve it in general?​

19:30 – How often should we submit claims to keep our unvalidated purchase count low? Is weekly submission required?​

20:20 – If claims were submitted prior to a manufacturer's new policy effective date, do they count toward validating purchases made after that date?​