August 13, 2026 Webinar: Frequently Asked Questions

01:35 – I don't see the Purchase Validation tab in my portal — how do I access it?

02:30 – Is there a way to download a report of unvalidated purchases instead of reviewing every pharmacy manually?

03:45 – Can we export our full Account Identifier Mappings (NPI, DEA, HIN, pharmacy ID) to a spreadsheet to support an audit or bulk review?

04:30 – Why is my pharmacy showing as “At Risk” when Purchase Validation shows zero unvalidated purchases for it?

06:30 –The At Risk notification listed a different number of pharmacies than what I see in the portal — why don't they match?

08:30 – What's the difference between “At Risk” and “Suspended” status?

12:30 – We don't see a specific manufacturer listed under Submission Balances, even though we received an At Risk notice for it — where should we look?

14:40 – What does a negative number in the units column mean, or why does one column show a value with nothing in the column next to it?

20:00 – Why does a purchase show as an “Unassigned” pharmacy with only an NDC number and no other details?

21:10 – Why is the value on Purchase Validation labeled as “WAC” when it's 340B claims that need to be validated?

23:20 – Once we upload claims data, how long does it take to be reflected in Purchase Validation?

27:00 – How do I move an identifier out of the “Unassigned” group and assign it to the correct pharmacy?

29:00 – An “Unassigned” location is actually a hospital department (for example, an emergency department) rather than a contract or in-house pharmacy — how should it be categorized?

32:10 – Our “In House” bucket lists NPIs for clinics or providers, not an actual in-house pharmacy — is this a problem, and will it affect our contract pharmacy eligibility?

34:20 – Is there a minimum number of identifiers (NPI, DEA, HIN) a pharmacy needs to keep receiving 340B pricing, and do we need all three loaded?

35:50 – How long does it take for a pending identifier request (add, transfer, or categorize) to be approved?