Transferring an identifier may be needed when an identifier appears under the wrong pharmacy, pharmacy group, CE Pharmacies and Clinics, co-located group, or unassigned group. Use Account Identifier Mappings to transfer an identifier when it is currently mapped to one pharmacy or group but should be associated with another.
Transferring an Identifier
Transferring an identifier creates a request to move the identifier from its current group to a new pharmacy. Because this may affect how purchases and submitted claims are assigned, review the current and new mapping carefully before submitting the request.
Go to Account Identifier Mappings.
Select the applicable covered entity.
Open the group where the identifier you want to transfer is currently mapped.
Locate the identifier that needs to be moved.
Select Transfer.
Fill out the required identifier mapping transfer details including:
Pharmacy Group
Pharmacy Name
Pharmacy Address
Click Submit for Approval to submit the request for review.
After the request is submitted, it is sent for review. You can use the Mapping Requests tab to monitor the request until it is completed or denied. You will also receive an email notification with the decision. If the request is completed, the identifier will be mapped to the selected pharmacy.
Note: Moving an identifier may also move related purchase or claim activity to a different account, which can affect the account’s eligibility status.
Still have questions?
If you have questions or need additional help, our team is here for you — please feel free to reach out using any of the contact options below:
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