Unassigned identifiers are identifiers that appear on a purchase or submitted claim transaction but are not currently mapped to a contract pharmacy or CE Pharmacies and Clinics. With Account Identifier Mappings you can assign identifiers in the Unassigned group to existing pharmacies — resolving unassigned identifiers and ensuring that purchases and correctly linked to submitted claims.
Before You Begin
You must have one or more unassigned identifiers.
Resolving an Unassigned Identifier
Resolving an unassigned identifier creates a request to associate the ID with the selected contract pharmacy or CE owned pharmacy or clinic. Use the following steps to review an unassigned identifier and map it to the appropriate contract pharmacy or CE Pharmacies and Clinics.
Go to Account Identifier Mappings.
Select the applicable covered entity.
Open the Unassigned group and select the identifier that needs to be assigned.
Locate the identifier that needs to be assigned.
Select Categorize.
Fill out the required identifier mapping categorization details including:
Pharmacy Category
Pharmacy Name
Pharmacy Address
Click Submit for Approval to submit the request for review.
After the request is submitted, it is sent for review. You can use the Mapping Requests tab to monitor the request until it is completed or denied. You will also receive an email notification with the decision. If the request is completed, the identifier will be mapped to the selected pharmacy.
Note: Moving an identifier may also move related purchase or claim activity to a different account, which can affect the account’s eligibility status.
Still have questions?
If you have questions or need additional help, our team is here for you — please feel free to reach out using any of the contact options below:
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Email: [email protected]